Airbnb guarantees are pointless as they do nothing to support the guest. I didn't ask for a refund, only some action taken. Impossible! Then they tried to tell me the bites were from fleas. WHAT? How is that possible when they bite in the middle of the night and hide all day. They refused to do anything about it, saying I needed to provide a picture of the bug that bit me. During the remaining 5 days we had on our vacation we slowly realized the extent of the problem we had and so when we got home I contacted Airbnb and sent them pics of the bites. The other two rooms we stayed on had no plastic protectors. This is GROSS! The host was aware he had bed bugs as he had plastic encasements on the two beds in that room only. I've travelled the world and only ever had to deal with ants and mosquitos. This completely gave us mental anguish and fear that we would bring the bugs home with us. We believe the bug got into his luggage as it was opened right next to the bed where I was bit. We moved on to a hotel for the remainder of our trip and my travel mate started getting bites on his leg. I did however have photos of the bites that in the photos you can see we were sitting on the deck of the listed room compared to the photos on the listing. I began questioning what type of bites I had and by the time I learned that they were bed bugs we had no access to the room and had left the accommodations.
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